How live shopping works
Watch, ask and buy in real time. Here is everything you need to know before your first live session.
Four steps from watching to owning
No account on this website is needed. Everything happens on the platform you already use.
Join the live
Open one of our channels and tap into the session when it starts.
Tip: follow us and turn on notifications so you know when we go live.
Ask our host
Type your question in the comments. Our host reads them out and answers live.
Tip: mention the item name so the host knows which one you mean.
Tap to buy
Tap the product link shown in the live, choose your option and check out on the platform.
Tip: live-only offers may be time-limited, so check out during the session.
Receive your order
We pack your order and hand it to the courier for delivery in Malaysia.
Tip: track your parcel in the platform app.
Why shop live?
Live shopping feels like visiting a store with a friendly assistant, from wherever you are.
- See it properly. Products are shown close up, from every angle.
- Ask before you pay. Get answers about size, colour and usage in real time.
- Catch live offers. Bundles and promotions are announced during the session.
- Check out safely. Payment is handled by the platform you already trust.
Shopping FAQ
Can’t find your answer? Email or call us.
Where can I watch your live sessions?
On our social media and marketplace channels. The Watch live page lists every channel we use.
How do I pay?
You check out on the platform where you are watching, using the payment methods that platform offers. We do not collect card details on this website.
Where do you deliver?
We ship to addresses in Malaysia. Delivery options and fees are shown at checkout on the platform.
How long does delivery take?
It depends on your location and the courier. The estimated delivery time is shown at checkout, and you can track your parcel in the platform app.
Why isn’t the price shown on this website?
Prices, bundles and promotions change from session to session and are announced during the live, so you always get the current offer.
Can I return or exchange an item?
Returns follow the return policy of the platform you bought from. If you need help, email us with your order number and we will assist.
Can I ask about a product before buying?
Yes. Comment during the live, email tcl_group@outlook.com or call 011-5787 2361.
